Shipping Policy

 
Last updated: August 9, 2026

At LuxeLane, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Orders are processed after payment has been successfully received. Orders are generally prepared for shipment within [1 business days].Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Time Estimated delivery times depend on the customer's location and the selected shipping method. Local delivery: [4– business days]International delivery: [5-7 business days]Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, public holidays, customs procedures, weather, or other unforeseen events.
3. Shipping Charges Shipping charges are calculated based on the delivery location, order details, and applicable shipping method. Any applicable shipping fees will be displayed during checkout before the order is completed.

4. Delivery Address Customers are responsible for providing accurate and complete shipping information when placing an order. LuxeLane is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

5. Order Tracking Where tracking is available, customers may receive tracking information after their order has been shipped. Tracking information may take some time to become active after the shipment has been registered with the delivery provider.

6. Delayed Orders Although we work with delivery providers to ensure orders arrive within the estimated timeframe, delays can sometimes occur. If your order has not arrived within the expected delivery period, please contact LuxeLane with your order number so we can assist you.

7. Lost or Damaged Packages If your package appears to have been lost or arrives damaged, please contact Luxe Lane as soon as possible . For damaged packages, we may request photographs of the package and the item received to help investigate the issue.

8. International Shipping For international orders, additional customs duties, taxes, or import charges may apply depending on the destination country. Any such charges may be the responsibility of the customer unless otherwise stated during checkout. Customs processing may also affect the estimated delivery time.

9. Delivery Attempts If a delivery cannot be completed because the customer is unavailable or the delivery information is incorrect, additional delivery attempts or charges may apply depending on the delivery provider.

10. Changes to Shipping Information if you need to change your shipping address after placing an order, contact LuxeLane as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.

11. Contact Us If you have questions about your order or delivery, please contact LuxeLane using the contact information provided on our website. We will be happy to assist you with your shipment.

12. Changes to This Policy LuxeLane may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.