Returns and refunds

Returns & Refund Policy   Last updated: August 9, 2026
 
At LuxeLane, we want you to be satisfied with your purchase. If you are not completely satisfied with an item, you may be eligible to request a return or refund under the conditions outlined below.

1. Return Period Customers may request a return within [10 days] of receiving their order. To be eligible for a return, the item must generally be: Unused and unworn In its original condition In the original packaging where applicable Free from damage, stains, odors, or signs of use Accompanied by the order details or proof of purchase

2. Items That May Not Be Eligible Certain items may not be eligible for return or refund for hygiene, safety, or other applicable reasons. These may include: Items that have been worn or used Items damaged after delivery due to customer handling Items without original packaging where the packaging is required Personalized or specially made items, where applicable Items clearly identified as non-returnable at the time of purchase

3. How to Request a Return To request a return, please contact LuxeLane through the contact information provided on our website. Please provide: Your name Order number Item you wish to return Reason for the return Relevant photographs or other information if the item arrived damaged or incorrect We will review your request and provide instructions regarding the return process. Please do not send an item back before your return request has been approved.

4. Damaged or Incorrect Items If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. We may request photographs or other information to help us investigate the issue. Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

5. Refunds Once an approved return has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be processed using the applicable original payment method where possible. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

6. Return Shipping Unless an item is defective, damaged, or incorrectly supplied by LuxeLane, the customer may be responsible for applicable return shipping costs. Where LuxeLane is responsible for an incorrect, defective, or damaged item, we will provide appropriate instructions regarding the return.

7. Exchanges Where applicable, customers may request an exchange instead of a refund. Exchange availability may depend on product availability, size, color, and other circumstances.8. Sale and Promotional Items Items purchased during sales or promotional periods may be subject to specific return or refund conditions. Any special conditions will be communicated at the time of purchase.

9. Refund Exceptions A refund may be refused where an item does not meet the applicable return conditions, including where the item has been used, damaged after delivery, or returned outside the applicable return period.

10. Changes to This Policy LuxeLane may update this Returns & Refund Policy from time to time .Any changes will be published on this page with an updated "Last updated" date.11. Contact UsIf you have questions about returns or refunds, please contact LuxeLane through the contact information provided on our website. We will review each eligible request and work to provide a fair and appropriate resolution.